Frequently Asked Questions
Learn more about our products, orders, and policies in our Frequently Asked Questions section.
Who are we?
Who are we?
We are two Chinese creatives living and working in France and Portugal. This little shop is our way of building something together while we work toward reuniting in the future. Every order you place is part of that journey. ✨
How are the products made?
How are the products made?
Some items in our shop are carefully curated from other stationery brands we admire. Others belong to our own label—designed, printed, and packaged entirely by us. We’re always working on new ideas to bring you more original creations. 🌿
What kind of paper do you use?
What kind of paper do you use?
We use FSC-certified premium paper—smooth, sturdy, and fountain-pen friendly—so your notes feel as magical as they look. 📖
Do you accept custom orders?
Do you accept custom orders?
Most of our products are ready-made, but we’re always open to hearing your ideas. Who knows—your wish might become the seed for our next design. 🌸
Can I change or cancel my order?
Can I change or cancel my order?
If you’ve changed your mind, please send us a message through the Contact Page. We’ll do our best to help. Once your order has been shipped, we can no longer make changes or cancellations.
Which countries are the products delivered to?
Which countries are the products delivered to?
We currently deliver to the following countries:
Austria, Belgium, Denmark, France (mainland), Germany, Italy, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
New destinations will be available soon - we’re working on it with care!
How much does the shipping cost?
How much does the shipping cost?
For more details about delivery costs, please see our Shipping page.
Which shipping methods do you offer?
Which shipping methods do you offer?
Shipping methods differ from country to country. You will get more information once the parcel is shipped.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No, it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. We use Shopify payment to ensure that your data is completely safe.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept Visa, MasterCard, UnionPay, Apple Pay and Google Pay. 99% cards can be used on our site.